Patient Resources

Frequently asked questions

Frequently asked questions

What should I expect in a pre-operative consultation?

A Pre-operative consultation is your first appointment with our peri-operative specialists before your planned surgery. The time you have with our team during this appointment will be long enough to discuss your own concerns and goals, medical history, to assess your surgical risk, and put together a personalised evidence-based plan to reduce your surgical risk and optimise your surgical journey.

How long before my surgery should I attend my pre-operative consultation?

Please contact us as soon as you receive your referral for My Surgical Buddy. This will allow our team to see you with sufficient time to make meaningful changes with you that may impact your surgical outcome.

What should I expect in a post-operative consultation?

A post-operative consultation is an appointment with one of our peri-operative specialists following your surgery. The specialist will check how your surgery went and how you are recovering, including monitoring your ‘at risk’ organs. This appointment can occur during your hospitalisation or in our clinic rooms once you have been discharged from the hospital. The length of time for this appointment will depend on individual cases.

What My Surgical Buddy services will be available for me to access?

We have brought together the key services that evidence has demonstrated the biggest difference to patients undergoing surgery. During your consultation with our peri-operative specialists (anaesthetists and physicians), they will discuss their recommendations with you for the allied health services that may benefit your surgical outcomes. Physiotherapy, dietetics and psychotherapy make up our immediate allied health team with other professionals linked to externally. Our service is personalised, and tailored to your individual needs, only the services that suite your needs will be suggested.

Group sessions vs one on one?

Our physiotherapy and dietetics services are one-on-one services, and our psychotherapy service run both one-on-one and group sessions.

Our psychotherapist offers group therapy for patients who have mental health symptoms relating to both anticipation of their procedure and the experience of undergoing surgery. Group sessions allow you to connect with fellow patients experiencing similar symptoms to you in a safe and confidential therapeutic environment. These sessions are limited to up to 12 patients and run over 6 weeks. You may access either one on one, group sessions or a combination of both depending on your needs. Our group sessions run between 4 and 6 pm once the main clinic is closed.

Can I use my health insurance to access your services?

You may be able access your health insurance if you are receiving care from some of our allied healthcare providers including our Physiotherapy and Dietitian services.

For our anaesthetic and physician services health insurance can only be accessed when undergoing an in-hospital stay under their care, our standard outpatient services are covered by Medicare but do have a small out of pocket charge.

Do I need a referral?

Yes, to see our team of Anaesthetists and physicians in clinic you will require a referral from either your treating specialist or GP.

To access a Medicare rebate for our physiotherapy and dietetics services, you will require an EPC plan from your GP or specialist. We will submit your rebate claim to Medicare – you should expect it in your bank account within 24-48 hours. Our team will let you know if we haven’t received the EPC plan before your appointment.

To access our allied health services only as a private patient you may self-refer to our service.

What should I expect before my first appointment?

We will require you to complete a patient registration form, including privacy consent so that we can share your results and management plan with your referring doctor. Our patient registration form can be completed in advance to save you time on the day of your first appointment.
We may also send you a health questionnaire to complete in advance to help us make the most of the initial appointment time with us. Please return two days prior to your appointment to

How do I pay on the day?

We are a private billing practice; payment is required in full on the day of your appointment. We have a flexible fee structure, with reduced fees for pensioners and health care card holders. We will submit your details to Medicare, if they have your bank details your rebate will be deposited into your bank account within 24-48 hours.

As a private patient accessing our physiotherapy or dietetics services you may be able to claim a rebate from your health fund. We will submit your claim on the day to your nominated fund if you have your health fund card with you.

Initial consultation fees?


Full Fee

Pension Rate


Initial Consultation with Anaesthetist or Physician



Medicare rebate 


Initial Allied health consultation (60 minutes)



Group Psychotherapy (2 hours)



6 week course in total

What should I do if I have to cancel my appointment?

We require a minimum of 24 hours notice to reschedule or cancel an appointment; this notice allows us time to fill the appointment slot with someone on our waitlist. Appointments cancelled out with this timeframe may be charged a late cancellation fee of the full schedule fee.

Where do I park?

Our services are based at the Mount Hospital. There is paid on-site parking as well as street parking available.

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